At CONXPORT, we are committed to supplying quality products and ensuring a smooth purchasing experience for our customers.

30-Day Return Policy

We have a 30-day return policy, which means you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be in the same condition as received, unused and undamaged.
• The product must be returned with all original accessories, manuals, parts, labels, and packaging.
• You must provide the invoice, receipt, or proof of purchase.
• Products that have been installed, used, altered, damaged, or handled improperly may not be eligible for return.

To request a return, please contact us at conxport.return@gmail.com with your order number, product details, and reason for return.

Please do not send any product back without prior approval from CONXPORT. Once your return request is approved, we will provide instructions regarding where and how the product should be returned.

Items returned without prior authorization may not be accepted.

For any return-related questions, please contact: conxport.return@gmail.com

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at conxport.return@gmail.com.

To help us evaluate the issue quickly, we may request photographs or videos of the product, packaging, shipping label, and damaged or defective area.

After verification, we will provide an appropriate solution, which may include replacement, repair, exchange, or refund, depending on the nature of the issue.

Non-Returnable Products

Certain products may not be eligible for return, including:

• Customized, specially manufactured, or made-to-order products
• Products manufactured or modified according to customer specifications
• Products that have been used, installed, altered, damaged, or tampered with after delivery
• Products missing original packaging, accessories, components, manuals, or labels
• Clearance or final-sale products where clearly stated at the time of purchase

If you are unsure whether your product is eligible for return, please contact us at conxport.return@gmail.com before sending it back.

Return Shipping

Return shipping arrangements and charges will depend on the reason for the return.

If the return is due to an incorrect, damaged, or defective product supplied by us, CONXPORT will provide appropriate return instructions after verification.

For returns requested for other reasons, return shipping charges may be the responsibility of the customer.

Products must be securely packed to prevent damage during return transportation.

Exchanges

If you wish to exchange a product, please contact us at conxport.return@gmail.com.

Once the original product is received and the return is approved, an exchange or replacement may be arranged depending on product availability and the circumstances of the return.

Any difference in product price, shipping charges, taxes, or other applicable charges may need to be paid before dispatch of the replacement product.

European Union – 14-Day Cooling-Off Period

For merchandise shipped into the European Union, customers may have the right to cancel or return eligible orders within 14 days without providing a reason, subject to applicable consumer protection laws.

The product must generally be returned in the same condition in which it was received, unused, with its original packaging, accessories, and proof of purchase, subject to applicable legal exceptions.

Refunds

Once we receive your returned product, it will be inspected by our team.

We will notify you whether your refund has been approved.

If approved, the refund will generally be processed to your original payment method within 10 business days.

Please note that your bank, credit card provider, payment gateway, or financial institution may require additional time to process and reflect the refund in your account.

Original shipping charges or other non-refundable charges, where applicable, may not be included in the refund unless the return resulted from an error on our part or applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

CONXPORT Return Support
Email: conxport.return@gmail.com